If you are dissatisfied with your purchase please advise us by sending us an email within 5 business days of receipt of the item you have purchased, including the order number and the reasons why you are returning item.
When sending returned items to Witch Way we advise you to use registered post and provide the tracking number as we do not take responsibility for the loss of items. In considering any application for refund or exchange Witch Way reserves the right to inspect returned items upon receipt.
In the situation where you are dissatisfied with your purchase for any reason other than a faulty or incorrect item, you may exchange or be issued with a store credit within 5 business days of receipt of the item. All shipping costs, including packaging and postage charges for the return of the item to be exchanged and dispatchment of the replacement item are to be paid by the customer. In addition, all items returned to Witch Way for exchange or store credit must be intact and in saleable condition.
In the situation where the item you receive is faulty or not what you ordered, you are entitled to a refund or exchange. In the case of refunds, please allow 3-5 business days for the refund to be processed.
Please note, once your order is placed you can not cancel it and a refund can not be issued.